iQor Project Profile
BPO company automates employee onboarding for better recruitment performance and new-hire experience
About iQor: iQor is a business process outsourcing company which provides customer service, third-party collections and accounts receivable management. Although its headquarters are located in St. Petersburg, Florida, the company operates about 40 call centers in North America, Europe, and Asia.
Project description: iQor Philippines has offices stationed in Clark, Santa Rosa, Dasmariñas, Davao, Iloilo, Talisay and Quezon City, and employs 30,000 employees. To meet the needs of their clients’ customer care programs and to address employee turnover, they’re constantly recruiting new talents to join their team.
iQor’s HR team wants to make sure that their processes, recruiters, and technology are ready to support their recruitment effort—and a significant part of this is ensuring a frictionless onboarding experience.
On that account, they decided to deploy Activity Factory to serve as their platform for submitting onboarding requirements. The onboarding process is initiated by the new-hire who is required to complete online forms and attach the list of documents that are enumerated. Once the information and documents are complete, that’s the only time where the new-hire will be able to proceed to the next step, wherein the provided information will be submitted to the recruitment person in the selected office site.
Streamlined submission. Onboarding automation eliminates in-person and email submissions and enables a simplified submission on a single platform.
Faster Submissions. There is a much lesser need for a back-and-forth communication since all the new-hire requirements are provided as a checklist—hence they know what information to submit.
Better recruitment performance monitoring. The number of submissions from new-hires per site are readily available for the recruitment team.
Activity Factory is a workflow automation tool that allows companies to build consistent and auditable compliance and operational workflows, ensuring that the right processes are followed at the right times while staying compliant.