Tags: Workflow, Activity Factory, ISO, CPAR Process, Business Improvement, Quality Management, SCAR, CAPA, ISO 9000 Series

Business Case: Automating the ISO CPAR Process

CPAR Diagram

The Corrective and Preventive Action Request Process or CPAR

The CPAR process is similar to Non-Conformance Reports (NCRs), Supplier Corrective Action Requests (SCARs), Corrective and Preventive Action (CAPAs).

The main objective of these PROCESSES are to spot issues, determine what causes it, and implement a fix.

Organizations come across these PROCESSES when implementing Quality Management Systems like the ISO 9000 series.

This is a great process for improving business operations.  All businesses should implement similar practices even without certification.



Challenges for CPAR

Tracking Progress

Tracking the progress of an entire CPAR process is quite complicated.  This mostly depends on the type of issue that is being addressed.

The scope of the issue might involve different departments and very long timelines to implement fixes.

Tracking due dates and accountabilities get really complicated and cost a lot of man-hours.

Collaboration

Collaboration and coordination work introduces another layer of complexity into the mix. The amount of phone calls and emails to keep each stakeholders updated can be quite substantial.

Documentation

Documentation is quite tedious.  Employees get into version control issues, overwrites, deletions, misplaced files and even worse wrong publications.

Using an Automated Workflow System for CPAR

By introducing a workflow system, coordination work is made much simpler.  Routing is done by the software.  Due dates and reminders are all done by the workflow system itself. 

The workflow will send out reminders to all task owners and tracks people who are responsible and accountable for the tasks.

All documents and versions will be stored in one workflow process, nothing gets lost.

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